Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" refers to the icb138 website, mobile applications, and all associated services accessible at icb138.cam and related domains.
• "User," "You," "Player," or "Account Holder" refers to any individual who registers for, accesses, or uses the icb138 platform.
• "We," "Us," "Our," or "icb138" refers to the operator of this gaming platform and all related services.
• "Services" encompasses all gaming products offered through the platform including sports betting, live casino games, slot machines, table games, and other entertainment options.
• "Account" means the personal gaming account created by a user upon successful registration with icb138.
• "Funds" refers to monetary deposits, winnings, bonuses, and any other financial value held in a user's account balance.
• "Transaction" includes all deposits, withdrawals, wagers, bonus credits, and other financial activities conducted through the platform.

2. Eligibility Requirements

To create an account and use icb138 services, you must meet the following mandatory eligibility criteria:

2.1 Age Requirement

You must be at least 21 years of age or older at the time of registration. icb138 strictly enforces this age restriction and reserves the right to request government-issued identification documents (such as KTP - Kartu Tanda Penduduk, Indonesian national identity card) to verify your age at any time. Accounts found to belong to individuals under 21 years of age will be immediately suspended, all funds forfeited, and winnings voided without exception.

2.2 Geographic Restrictions

Our services are specifically designed for residents of Indonesia. You must be physically located within Indonesian territory at the time of registration and during gameplay. Users accessing the platform from restricted jurisdictions or using VPN services to mask their location are strictly prohibited and will result in account termination.

2.3 Legal Capacity

You must possess full legal capacity to enter into binding contracts under Indonesian law. You confirm that you are not prohibited by any legal restriction from participating in online gaming activities. You further confirm that participating in online gaming is not illegal under the laws applicable to your place of residence.

2.4 Single Account Policy

Each individual is permitted to maintain only one (1) account with icb138. Creating multiple accounts (also known as "multi-accounting" or "duplicate accounts") is strictly forbidden. Detection of multiple accounts registered under the same identity will result in closure of all associated accounts, forfeiture of balances, and potential permanent ban from the platform. Only one account is permitted per person, household, IP address, and payment method.

3. Account Registration and Verification

3.1 Registration Process

To create an account, you must complete our registration form providing accurate, current, and complete information including your full legal name as it appears on your KTP, valid email address, mobile phone number, date of birth, and residential address. You must create a secure password meeting our minimum security requirements (minimum 8 characters including uppercase, lowercase, and numerical characters).

3.2 Know Your Customer (KYC) Verification

icb138 implements comprehensive KYC procedures to verify user identity, prevent fraud, combat money laundering, and ensure regulatory compliance. Upon registration or before your first withdrawal, you will be required to submit clear, legible copies of the following documents:

• Government-issued identification: Indonesian KTP (Kartu Tanda Penduduk) showing your photograph, full name, date of birth, and ID number. Passport or driver's license may be accepted as secondary identification.
• Proof of address: Recent utility bill (electricity, water, gas), bank statement, or government correspondence dated within the last 3 months showing your name and registered address.
• Payment method verification: For bank account withdrawals, a screenshot or photograph of your bank account details showing account holder name, bank name, and account number. For e-wallet withdrawals, verification of e-wallet account ownership.

Verification typically processes within 1-6 hours during business hours (Monday-Friday, 08:00-17:00 WIB). Withdrawals cannot be processed until KYC verification is successfully completed. icb138 reserves the right to request additional documentation or conduct enhanced due diligence for high-value transactions or suspicious activity.

3.3 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login details with any third party. You agree to immediately notify icb138 of any unauthorized use of your account or any other breach of security. icb138 will not be liable for any loss or damage arising from your failure to protect your account credentials. We strongly recommend enabling two-factor authentication (2FA) for enhanced account security.

4. Deposits and Payments

4.1 Accepted Payment Methods

icb138 accepts deposits via the following Indonesian payment channels:

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja
• QRIS: Quick Response Indonesian Standard for instant mobile payments

4.2 Deposit Limits and Processing

Minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah). Maximum deposit limits vary by payment method and account tier, ranging from Rp 100,000,000 to Rp 500,000,000 per transaction for VIP members. Bank transfer deposits typically confirm within 1-5 minutes during banking hours. E-wallet and QRIS deposits process instantly within 30 seconds to 2 minutes. Deposits made outside banking hours (weekends, public holidays, after 16:00 WIB on business days) may experience delays until the next business day.

4.3 Source of Funds

You warrant that all funds deposited into your icb138 account are derived from legitimate sources and do not originate from criminal activity, money laundering, terrorist financing, or any other illegal activity. icb138 reserves the right to conduct source of funds investigations and request supporting documentation demonstrating the legitimacy of deposited amounts, particularly for deposits exceeding Rp 50,000,000 or cumulative deposits exceeding Rp 200,000,000 within a 30-day period.

5. Withdrawals

5.1 Withdrawal Requirements

Withdrawal requests can only be processed after successful KYC verification. Minimum withdrawal amount is Rp 100,000 (one hundred thousand Indonesian Rupiah). You may only withdraw funds to bank accounts or e-wallets registered in your own name matching your KYC documents. Third-party withdrawals are strictly prohibited as an anti-money-laundering measure.

5.2 Processing Times

Payment Method	Processing Time	Business Hours
BCA Bank Transfer	15-30 minutes	Mon-Fri 08:00-16:00 WIB
BRI/BNI/Mandiri Transfer	30-60 minutes	Mon-Fri 08:00-16:00 WIB
E-Wallet (OVO/DANA/GoPay)	1-2 hours	Daily 08:00-22:00 WIB
VIP Priority Processing	10-20 minutes	24/7 availability

Withdrawal requests submitted outside business hours will be queued and processed during the next available business period. Delays may occur during Indonesian public holidays (Hari Kemerdekaan, Idul Fitri, Nyepi, etc.).

5.3 Wagering Requirements

All deposits must be wagered at least one (1) time before withdrawal is permitted. For example, a deposit of Rp 1,000,000 requires minimum total wagers of Rp 1,000,000 before withdrawal eligibility. This standard anti-money-laundering requirement prevents icb138 from being used as a payment processing service. Bonus funds carry separate wagering requirements detailed in Section 6.

6. Bonuses and Promotions

6.1 Bonus Terms

icb138 periodically offers bonuses and promotional offers including welcome bonuses, deposit match bonuses, cashback rewards, reload bonuses, and VIP tier benefits. All bonuses are subject to specific terms and conditions published on the promotion page at the time of the offer. General bonus terms include:

• Bonuses must be claimed within the specified validity period or they will expire
• Wagering requirements typically range from 10x to 35x the bonus amount depending on the promotion type
• Not all games contribute equally to wagering requirements (slots typically contribute 100%, table games 10-20%, live casino varies by game)
• Maximum bet limits apply while bonus funds are active (typically Rp 50,000 to Rp 200,000 per bet)
• Bonuses cannot be withdrawn directly; only winnings derived from bonus play after meeting wagering requirements may be withdrawn
• Abuse of bonus offers including coordinated multi-account bonus farming will result in bonus forfeiture and account termination

6.2 Bonus Forfeiture

icb138 reserves the right to void bonuses and any associated winnings if bonus terms are violated, if the bonus was obtained through fraudulent means, or if wagering patterns indicate bonus abuse (such as low-risk betting strategies designed to guarantee bonus conversion). Players found exploiting bonus offers will have all bonuses and winnings voided and may be permanently banned from future promotions or platform access.

7. Betting Rules and Game Conduct

7.1 Sports Betting

All sports bets are subject to the specific rules of each sport and betting market. Wagers are settled based on official results as determined by the governing sports body (FIFA for football, BWF for badminton, etc.). If a match is postponed, abandoned, or cancelled, bets will be voided unless otherwise specified in the specific sport rules. Live in-play betting is subject to slight delays (typically 3-8 seconds) inherent in live streaming technology. icb138 reserves the right to void bets placed with obvious pricing errors or after an outcome is already known.

7.2 Casino Game Rules

All casino games (slots, table games, live dealer games) are governed by the rules published by the game provider (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, etc.). Game outcomes are determined by certified random number generators (RNG) or, in the case of live dealer games, by physical equipment (cards, roulette wheels, dice) operated by professional dealers in licensed studios. Return-to-Player (RTP) percentages are published for each game and represent theoretical long-term statistical expectations, not guaranteed individual session results.

7.3 Prohibited Betting Practices

The following practices are strictly prohibited and will result in immediate account suspension, bet voidance, and fund forfeiture:

• Collusion with other players or coordination of bets across multiple accounts
• Use of automated betting software, bots, or artificial intelligence systems
• Exploiting software glitches, bugs, or errors for unfair advantage
• Arbitrage betting between icb138 and other platforms
• Insider information betting (betting with advance knowledge of outcomes)
• Late betting after an event outcome is known due to streaming delay
• Chip dumping in poker or coordinated loss strategies

8. Responsible Gaming and Self-Exclusion

icb138 is committed to promoting responsible gaming and protecting players from gambling-related harm. We provide comprehensive responsible gaming tools accessible through your account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts
• Loss Limits: Configure maximum loss thresholds to prevent excessive losses
• Session Time Limits: Automatic logout after specified playing duration
• Reality Check Reminders: Periodic pop-up notifications showing session duration and profit/loss
• Self-Exclusion: Temporarily or permanently close your account for periods ranging from 24 hours to permanent exclusion

If you feel that gambling is negatively impacting your life, finances, or relationships, please contact our support team immediately. We can assist with activating self-exclusion, provide information about professional gambling support organizations, and offer resources for managing gambling behavior. For detailed information, please visit our Responsible Gaming page.

9. Account Suspension and Termination

9.1 Grounds for Suspension

icb138 reserves the right to suspend or terminate any account with immediate effect if we suspect or detect:

• Violation of any terms and conditions outlined in this document
• Fraudulent activity, identity theft, or use of stolen payment methods
• Money laundering or financing of illegal activities
• Underage gambling or falsified identity documents
• Abusive behavior toward staff or other players
• Collusion, cheating, or prohibited betting practices
• Outstanding chargebacks or payment disputes

9.2 Account Closure Procedures

Upon account termination, any remaining legitimate funds (excluding bonuses and winnings derived from rule violations) will be returned to the account holder within 30 business days following confirmation of identity and ownership. Funds associated with fraudulent activity, bonus abuse, or terms violations will be forfeited. Players have the right to voluntarily close their accounts at any time by contacting customer support; voluntary closures will process all pending withdrawals before final account closure.

10. Intellectual Property Rights

All content on the icb138 platform including but not limited to logos, trademarks, software code, graphics, text, images, game interfaces, databases, and audiovisual elements are the exclusive property of icb138 or our licensed third-party providers and are protected by Indonesian and international intellectual property laws. Users are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal entertainment purposes only. Any unauthorized copying, reproduction, distribution, modification, reverse engineering, or commercial exploitation of platform content is strictly prohibited and may result in legal action.

11. Limitation of Liability

To the maximum extent permitted by applicable law, icb138 and its officers, directors, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of funds due to user error, compromised credentials, or unauthorized account access
• Technical malfunctions, server downtime, or internet connectivity issues
• Errors in game outcomes caused by third-party software providers
• Inaccurate odds or pricing errors that are subsequently corrected
• Delays in processing deposits or withdrawals due to third-party payment provider issues
• Loss of data or account information due to force majeure events

Your sole remedy for dissatisfaction with icb138 services is to discontinue use of the platform and close your account. In no event shall icb138's total aggregate liability exceed the amount of funds currently held in your account balance at the time the claim arises.

12. Dispute Resolution

In the event of any dispute arising from these Terms & Conditions or your use of icb138 services, you agree to first attempt resolution through our internal complaints procedure:

• Step 1: Contact customer support via live chat, email, or WhatsApp detailing your complaint with supporting evidence
• Step 2: Customer support will investigate and respond within 48-72 hours during business days
• Step 3: If dissatisfied with the initial response, request escalation to a senior support manager
• Step 4: Senior management will review the complaint and provide a final written decision within 7 business days

If internal resolution is unsuccessful, disputes may be submitted to independent mediation or arbitration under Indonesian law. By using icb138 services, you agree that any legal proceedings arising from disputes shall be subject to the exclusive jurisdiction of Indonesian courts and governed by the laws of the Republic of Indonesia.

13. Amendments to Terms

icb138 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Changes will become effective immediately upon publication on the platform. It is your responsibility to regularly review these terms to stay informed of updates. Continued use of icb138 services following any changes constitutes acceptance of the modified terms. Material changes affecting user rights or obligations will be communicated via email notification or prominent platform announcement. The "Last Updated" date at the top of this document indicates the most recent revision date.

14. Contact Information

For questions, concerns, or inquiries regarding these Terms & Conditions or any aspect of icb138 services, please contact us through the following channels:

• Email: [email protected] (monitored 24/7, typical response within 1-3 hours)
• Live Chat: Available directly through the platform after login (2-5 minute average response time)
• WhatsApp: +62 812 3456 7890 (business hours 08:00-23:00 WIB)

Our Indonesian-speaking customer support team is available 24 hours a day, 7 days a week to assist with account issues, technical problems, payment inquiries, game rules clarification, and general questions. We aim to resolve most inquiries within 24 hours of initial contact.